Efforts stepped up to ensure timely processing of administrative applications

Dong Nai City is stepping up efforts to ensure administrative applications are processed on time by providing support from the initial submission stage, closely monitoring processing progress and strengthening accountability among officials and civil servants.

An official at the Ho Nai ward Public Administration Service Center guides a resident through administrative procedures.

The city is also continuing to upgrade its technical infrastructure, improve data connectivity and enhance the performance of its administrative application processing system.

Support from the submission stage

At the Public Administration Service Center (PASC) in Ho Nai ward, residents receive guidance on required documents, completing forms and other steps involved in administrative procedures. Those unfamiliar with online public services are given direct assistance to help them understand the process and avoid having to supplement their applications repeatedly. The ward’s service center also opens on Saturdays, extends working hours or arranges staff to work on days off when necessary to better serve residents.

Bui Quyet Thang, Director of the ward’s PASC, said the ward prioritizes providing clear guidance to make administrative procedures more convenient for residents. Addressing questions at the point of submission helps residents prepare complete and accurate applications, reducing the risk of errors that could delay subsequent processing and improving the rate of applications handled on time.

For land-related procedures, which account for a large proportion of applications, thorough initial guidance is particularly important.

Pham Thi Huong Giang, a public employee at the city’s Land Registration Office, said providing clear guidance and carefully checking application requirements from the outset helps residents avoid repeated trips to administrative offices. It also enables specialized departments to process applications more efficiently and reduces the risk of missed deadlines.

In Tam Phuoc ward, authorities are closely monitoring application progress to increase the proportion of cases processed on time. Pham Thi Hoa, Vice Chairwoman of the ward People’s Committee, said the locality aims to process at least 99% of applications ahead of or by their deadlines. Officials must explain any delays that lack legitimate justification. Staff responsible for individual cases are also required to regularly update application status and proactively coordinate with relevant units to resolve problems, rather than waiting until deadlines are imminent.

According to the Dong Nai City People’s Committee’s third-quarter 2026 administrative reform report, authorities received more than 150,400 applications, including over 141,500 new submissions and nearly 9,000 carried forward from the previous reporting period.

At the city level, more than 99,400 applications had been processed. Of these, over 99,000 were completed ahead of or by the deadline, accounting for nearly 99.6%, while 422 were processed late. Nearly 26,000 applications remained under review, including six that had exceeded their processing deadlines.

At the commune and ward level, more than 13,800 applications had been processed, of which over 13,700 were completed ahead of or by the deadline, representing 98.9%. Another 156 applications were processed late. Of the more than 11,100 applications still being handled, 17 had exceeded their deadlines.

Greater accountability for timely processing

The high proportion of applications processed ahead of or by their deadlines at both administrative levels reflects the efforts of local authorities to improve public services. However, some cases are still being processed late or remain overdue, requiring further attention.

In response, the City People’s Committee has repeatedly issued directives requiring agencies to review backlogged applications and take urgent action to resolve overdue cases. Departments, agencies and commune- and ward-level People’s Committees have been instructed to review all applications currently being processed on the administrative procedure information system within their respective areas of responsibility. Long-standing backlogs must be resolved promptly. Where immediate resolution is not possible, the relevant agencies must report the cases and propose solutions in accordance with regulations.

In the third quarter of 2026, online submissions accounted for 99.8% of administrative applications across the city. The proportion was 99.8% at the city level and 99.9% at the commune and ward level.

The city has also called for tighter monitoring of applications submitted through information systems operated by ministries and central agencies for administrative procedures already available online. Officials and civil servants directly involved in receiving and processing applications must also take greater responsibility for their work.

Ha Thanh Tung, Deputy Director of the Department of Home Affairs (DoHA), said agencies must clearly define which unit leads and which units coordinate, as well as the responsibilities and deadlines at every stage of the process. He stressed the need to specify who is responsible for each task, what must be done, when it must be completed, what deliverables are expected and what results must be achieved. This would help prevent applications from passing through multiple processing stages without clear accountability when delays occur.

For incomplete applications or those that do not meet the conditions for processing, authorities must provide residents with clear explanations and instructions. When an application is delayed beyond the prescribed deadline, the responsible agency must formally apologize to the applicant in accordance with regulations and clarify the responsibilities of those involved.

Inspections have also been stepped up to address shortcomings in the performance of official duties. City leaders have recently conducted unannounced inspections at public administration service centers in several communes and wards, focusing on their operations, compliance with procedures and service quality. Following the inspections, they instructed the units to strictly observe administrative discipline and strengthen the accountability of officials and civil servants in receiving and processing applications.

Since the beginning of 2026, the DoHA has conducted 15 inspections involving 31 communes and wards and 11 branches of the Land Fund Development Center. The findings are used to address weaknesses in the application processing workflow, particularly at stages where shortcomings could lead to missed deadlines.

The city is also using management and performance-monitoring tools to track the implementation of assigned tasks. It continues to upgrade technical infrastructure and address problems with data connectivity, interoperability and synchronization. Agencies have been instructed to proactively identify difficulties and promptly resolve issues falling within their authority and responsibilities.

Alongside measures taken locally, the City People’s Committee has called on ministries and central agencies to improve data integration between the National Public Service Portal and information systems and specialized software operated by relevant agencies. It has also proposed upgrading information technology infrastructure to boost systems’ capacity to receive and process applications, while reducing overloads and network congestion.

By H. Thao – Translated by M.Nguyet, Thu Ha