Dong Nai expands digital services for residents

Authorities across Dong Nai have introduced a wide range of initiatives to expand digital services and promote digital citizenship, making services more modern, accessible and convenient for residents.

At the same time, many localities have established new communication channels to enhance interaction between government agencies and residents, enabling authorities to better serve residents, gather feedback and improve administrative reform.

Deploying practical solutions and models

Departments, agencies, local authorities and universities have increasingly adopted digital technologies and artificial intelligence (AI) to develop practical digital solutions and promote the application of science and technology in public services, healthcare and education.

Residents receive assistance in registering for digital signatures at the Public Administrative Service Center in Binh Loc ward, Dong Nai City. Photo: Hai Quan

At a conference held in early July 2026 to review the one-year implementation of the city's Digital Literacy for All moverment, Phan Chi Thao, Vice Chairman of the Dai Phuoc commune People's Committee, said the commune has implemented a series of measures to improve digital awareness and skills among both officials and residents. A key initiative has been the phased rollout of personal digital signatures using a "top-down" and "inside-out" approach. Digital signatures were first issued to members of community digital technology teams before being expanded to hamlet executive boards, hamlet security teams and residential groups. Once these core groups became proficient, they helped residents install and activate digital signatures.

Through coordinated campaigns involving grassroots organizations and businesses, Dai Phuoc commune has issued more than 14,300 personal digital signatures, covering nearly 38 percent of its adult population and making it easier for residents to conduct digital transactions.

Do Dang Bao Linh, Deputy Director of the Dong Nai Department of Education and Training, said digital skills training has been widely implemented for administrators, teachers, staff and students. The department has organized conferences and training courses on the application of AI in education and school management, helping participants improve their digital competence, utilize digital learning resources, use online platforms and recognize cybersecurity risks.

Notably, the education and training sector has provided training on AI education and introduced AI teaching materials for grades 1 through 12 to more than 34,600 administrators and teachers. In addition, over 300 teachers and school administrators from high schools and vocational education-continuing education centers have received advanced training in information technology and AI applications.

"The training goes beyond raising awareness. Teachers are now applying AI in practical tasks such as lesson planning, designing teaching materials, preparing examinations, developing discussion questions, creating educational games, writing reports, analyzing data and supporting students' learning," Linh said.

Expanding digital services

Dong Nai is placing increasing emphasis on developing digital public services, particularly in healthcare, education and administrative reform. The city is also promoting digital payment solutions and expanding cashless payment channels for administrative fees and public service charges.

Pham Van Trinh, Director of the Dong Nai Department of Science and Technology, said the department views science, technology, innovation and digital transformation as the primary drivers of economic growth and the transformation of its development model in the years ahead, laying a solid foundation for Dong Nai's development as Vietnam's seventh city. The department has identified a series of breakthrough solutions focusing on digital government, digital society, the digital economy, smart cities, human resource development and development cooperation.

Regarding digital society, the department aims to build a people-centered digital environment by further expanding the “Digital Literacy for All” movement with the goal of equipping residents across all social groups with digital skills and raising the proportion of digital citizens to over 80 percent. At the same time, Dong Nai plans to fully digitize essential public services, ensuring that all students have access to STEM education while all residents possess electronic health records.

Nguyen Thai Son, Acting Deputy Director of the Public Administrative Service Center in Binh Phuoc ward, said the ward will continue implementing practical initiatives to further advance the Digital Literacy for All campaign. Among them is the Technology and Administrative Support Team, which operates under the principle of "on-site service, at-home support." The model is designed to help residents become more comfortable using online public services while increasing the proportion of online administrative applications and ensuring that no one is left behind in the city's digital transformation process.

Dong Nai continues to prioritize digital transformation to build digital government, digital society and digital economy, supporting smart urban governance while creating a modern, professional public administration that shifts from management toward service, with citizens and businesses at its center. The expansion of digital public services has become an important component of these efforts, helping strengthen connectivity while broadening the use of digital platforms and applications across the city.

According to Son, the Technology and Administrative Support Team has operated smoothly, minimizing service disruptions caused by technical issues. Problems are resolved promptly, significantly reducing residents' waiting times, improving access to online public services, thereby contributing to increasing the proportion of online applications, accelerating the digitization of administrative records, and effectively implementing the city's digital transformation goals.

"More importantly, the model has helped transform the mindset of officials, and civil servants from simply providing instructions to actively accompanying and supporting residents throughout the process," Son said.

By H Quan – Translated by M.Nguyet, Thu Ha