Binh Loc boosts digital awareness and skills among residents

In recent times, Binh Loc ward has proactively rolled out various activities and programs to promote the digital transformation process in the area, including efforts to raise digital awareness and skills among residents.

Members of the Community Digital Technology Team of Cap Rang residential quarter in Binh Loc ward promote and assist local business households in installing and using digital payment applications. Photo: Hai Quan

Focusing on developing community digital technology teams

According to Tran Minh Chau, Vice Chairman of the Binh Loc Ward People’s Committee, the Ward People’s Committee has consolidated and established 11 community digital technology teams across its residential quarters, with 55 members in total, along with one ward-level community digital technology team comprising 14 members, ensuring compliance with guidance from the provincial Department of Science and Technology. These teams have stepped up communication and guidance for residents on using online public services, utilities on VNeID, cashless payments, personal digital signatures, as well as information security.

Huynh Ngoc Quy, Party cell Secretary, Head of Cap Rang residential quarter and leader of the local community digital technology team, said the team has proactively coordinated to implement various programs and activities to support and inform residents about digital transformation in line with guidance from the Ward People’s Committee. Notably, the team has worked with relevant units to help residents register personal digital signatures, install the VNeTraffic application, and support data collection, data cleaning and digitization of motorcycle registration records in the area. To date, about 60% of adults in the residential quarter have installed personal digital signatures. In addition, the quarter has established a mobile team to assist residents in updating digital data, improving the effectiveness of communication and dissemination of online public services and digital payment utilities.

“Notably, Cap Rang residential quarter has launched a ‘peaceful connection’ Zalo channel with more than 500 members who are local residents. This helps improve communication effectiveness and provides timely support for residents in updating digital data and using essential digital services and utilities,” Huynh Ngoc Quy emphasized.

Meanwhile, since its establishment, the Ward Public Administration Service Center has mobilized maximum on-site resources, with officials and civil servants directly guiding residents to submit dossiers via the National Public Service Portal and complete administrative procedures integrated on VNeID. Postal staff are also available to directly support vulnerable groups, including those unable to use computers, illiterate individuals, or people without smartphones. This has helped improve the effectiveness of guiding residents in using digital platforms.

According to the Binh Loc Ward People’s Committee, results of digital transformation implementation to date show that the rate of administrative procedures processed via online public services exceeds 99%, the dossier digitization rate stands at 98.72%, and the rate of dossiers paid online reaches 100%. Digitized dossiers stored electronically and reusable in digital archives account for 99.97%.

Diversifying communication channels on digital transformation

At the same time, communication on digital transformation has been carried out regularly through the local public address speakers, the ward website at https://binhloc.dongnai.gov.vn, the Binh Loc Ward Information Page fanpage, and Zalo groups for residential areas, agencies and units.

Tran Minh Chau added that to raise awareness among residents and businesses about digital transformation, the Ward People’s Committee organized activities in response to National Digital Transformation Day (October 10) in 2025, featuring notable initiatives such as launching a 30-day-and-night emulation movement to implement a “paperless day” and a “paperless work week”; launching and implementing a campaign to popularize personal digital signatures from October 15, 2025 to December 31, 2025; and developing and cleansing specialized databases to synchronize data with the digital data warehouse.

Regarding personal digital signature installation, the Binh Loc Ward People’s Committee coordinated with Viettel Dong Nai and local community digital technology teams to guide adults in installing personal digital signatures across 11 residential quarters from mid-October 2025. To date, around 1,000 adults have been assisted in installing personal digital signatures.

My Le, a resident of residential quarter 1 in Binh Loc ward, said: “I was informed and supported in installing a personal digital signature when I came to complete administrative procedures at the ward Public Administration Service Center. Installing a digital signature not only brings convenience and enhances security when using digital services, but also contributes to strongly promoting digital transformation in the locality.”

Tran Minh Chau emphasized that in the coming time, Binh Loc ward will continue to focus on communication to raise public awareness of digital transformation and related activities involving digital government, digital economy, digital society and personal digital signatures for residents and businesses. At the same time, the ward will strengthen support for residents in using online public services and cashless payments, while ensuring personal information security in the digital environment. The locality will continue to promote the role of community digital technology teams in residential quarters, with the addition of local police forces and youth union members as core participants. In addition, the ward will focus on effectively exploiting and using information systems and databases already deployed on VNeID, while stepping up communication to improve digital transformation awareness and skills among officials, civil servants and residents.

Doan Kim Nhung, a resident of Cap Rang residential quarter in Binh Loc ward, shared: “Recently, I have been informed by the community digital technology team about digital utilities and online public services, and supported in using cashless payment methods via QR codes and reputable, convenient digital banking applications. In the coming time, I hope the locality will continue to improve communication effectiveness and promptly update residents with digital knowledge and skills.”

By Hai Quan – Translated by Thuc Oanh, Thu Ha