Youth volunteers mobilized to support citizens in accessing public services

(ĐN) – Since July 7, 96 volunteer teams organized by Dong Nai provincial Youth Union have been deployed across 95 communes and wards to help local residents access and effectively utilize public administrative services. The campaign not only aims to boost digital literacy in communities but also significantly reduces time and administrative costs, especially during the rollout of Dong Nai’s new two-tier local government model.

Harnessing their youth, tech-savviness, and enthusiasm, thousands of young volunteers have fanned out across the province to assist people, particularly the elderly and those less familiar with technology, in accessing administrative procedures and digital platforms.

Nguyen Minh Kien, Vice Chairman of Dong Nai Fatherland Front Committee and Secretary of the provincial Youth Union, shared that the initiative involves nearly 1,500 young volunteers. Among the 96 teams, 95 are stationed at commune and ward levels, while a specialized mobile team, comprising IT students, is assigned to support more challenging or underserved areas.

These teams are expected to remain active at commune-level public service centers through the end of August, or until further notice from the Youth Union’s Standing Committee. Their ongoing presence plays a vital role in strengthening citizen engagement and ensuring smoother access to e-government services during a critical period of administrative transition in the province.

Citizens carry out administrative procedures at Nhon Trach communal Public Administrative Service Center. Youth Union of Dong Xoai ward has deployed a volunteer team to guide and assist residents in completing administrative procedures at the ward's Public Administrative Service Center. Nhon Trach communal Youth Union maintains a five-member team to assist local residents at Nhon Trach Public Administrative Service Center. Youth volunteers assist residents in obtaining queue numbers at Public Administrative Service Center.  Nhon Trach Public Administrative Service Center provides queue tickets that clearly show details of procedure, date, and time to each resident. At the Dong Xoai ward Police Office, youth volunteers provide on-site support to residents completing administrative procedures. Reported by Đ.T - Q.M