Integrating digital payment applications

Units, businesses, and trade centers across the province are rolling out a variety of technology-driven solutions to integrate digital payment applications, fostering the growth of cashless transactions.

The EVNSPC Customer Service app integrates multiple features, including electricity usage tracking and online bill payments. In the photo: A resident is assisted by a Dong Nai Power Company staff member in installing the EVNSPC Customer Service app at the Dong Nai provincial Public Administration Service Center. Photo: Hai Quan

Integrating multiple features into digital applications enhances service quality, allowing users to easily interact and enjoy smooth experiences on smartphones and tablets.

A wide range of integrated utilities

With the rise of digital apps and online platforms, along with modern digital banking services, the trend of paying bills, shopping, and settling payments for goods and services directly from a smartphone has become increasingly popular. This enables quick payments, added conveniences, and access to transaction history, further promoting cashless transactions across the province while bringing digital technology benefits closer to the community.

Currently, Dong Nai Power Company is guiding customers throughout the province to install the EVNSPC Customer Service app of Southern Power Corporation. To carry out this program, the company has deployed staff to public administration centers in communes and wards, parishes, residential clusters, and production units to directly assist customers in installing the app. This campaign will run until the end of 2025.

According to Le Duy Hien, Head of the Business Department of Dong Nai Power Company: The EVNSPC Customer Service app is user-friendly and packed with useful features. Customers can use it for online transactions anytime, anywhere. Through the app, users can check billing information, power outage schedules, monitor electricity consumption, or report incidents with ease. It also serves as an official communication channel, providing customers with timely updates on electricity services.

The rollout of customer authentication solutions through the VNeID application for opening accounts and accessing digital banking services, when implemented effectively, will deliver significant benefits on multiple aspects. It will enhance service quality, ensure safety and efficiency, reduce and prevent risks, and combat high-tech crime. It also paves the way for expanding digital banking activities such as credit scoring, electronic lending, and the development of online banking services. At the same time, the banking sector in Dong Nai will strengthen connections and effectively leverage the National Database as part of its digital banking development strategy and administrative reform efforts. This will further drive digital transformation in cashless social security payments…

Nguyen Duc Lenh, Deputy Director of the State Bank of Vietnam, Region 2 Branch

In addition, customers can track their daily electricity consumption, helping them identify and adjust their own and their families’ usage habits to save energy more efficiently.

Recently, many supermarket and shopping center customers have shifted toward online shopping and increasingly prefer cashless payment methods due to the convenience they offer. This requires supermarkets and commercial centers to continuously innovate and enhance their customer service capacity.

According to Vu Thanh Tan, Media Representative of Central Retail Vietnam, the GO! supermarket chain nationwide, including GO! Dong Nai and GO! Tan Hiep, has been investing heavily in digital services to support online shopping, with the recent launch of the GO! App. At GO! supermarkets, customers can use e-wallets, bank cards, and other cashless payment options alongside cash transactions.

Similarly, Lotte Mart Dong Nai Director Le Duc Thuan shared: “We identified early on that e-commerce and digital payments are not just a “new sales channel” but truly a “new operating platform” for the future. We began developing our online sales channel in 2017 under the name SpeedL. By 2023, Lotte Mart officially launched the new platform LOTTEMart.vn. This marked a key turning point in our digitalization journey, meeting consumer demand for quick, convenient shopping anytime, anywhere.”

Enhancing the digital experience for users

Currently, many organizations and businesses in Dong Nai are deploying diverse solutions and services linked to the development of a digital economy, digital society, and digital citizenship, all in a modern and user-friendly direction. Integrating these digital utilities enriches the customer experience, boosts revenue, and attracts shoppers in today’s fast-evolving digital era.

Vu Thanh Tan further noted: “From early 2025 until now, cashless payment revenue at GO! supermarkets has doubled compared with the same period in 2024. On the communication side, we are increasingly prioritizing digital media, gradually replacing traditional channels to help customers easily access promotions and shopping benefits.”

According to Dong Nai Power Company, 51% of customers in the province have installed and are using the EVNSPC Customer Service app, with a target of reaching 100% by the end of 2025.

Truong Ngoc Trung, a resident of Tan Trieu ward, commented: “The app supports electricity payments through e-payment gateways, promoting modern, cashless methods. It makes bill settlement more convenient and keeps customers updated on services from the power company. To ensure safe usage and prevent impersonation scams, the company should regularly provide guidance, especially in remote areas and for elderly customers unfamiliar with technology.”

Le Duy Hien added: “Guiding customers across the province to install the EVNSPC Customer Service app is one of the key customer service initiatives of Dong Nai Power Company. This effort helps curb impersonation scams, where fake power employees call or text customers, asking them to install fraudulent applications that could cause losses. Beyond security, the program aims to accelerate the digitalization of electricity services, enhance service quality, and meet customers’ growing expectations in the digital age.”

By Hai Quan - Translated by Quynh Giao, Thu Ha