Enhancing public service delivery for the benefit of citizens

The Ministry of Agriculture and Environment’s recent decision to assign 34 land management officials to 34 provinces and cities, alongside Dong Nai Province’s bold move to second nearly 300 provincial-level civil servants to communes and wards to directly assist with land-related paperwork and provide technical guidance, has drawn significant public attention.

This unprecedented decision reflects the proactive and determined efforts of the agriculture and environment sector to address one of the most persistent bottlenecks in state administration, while laying the groundwork for a more streamlined and effective two-tier local government system.

Land management is inherently complex, directly tied to the legal and economic rights of individuals and businesses. Any delay in handling administrative procedures can stagnate key projects, cause financial losses, and erode public trust in government institutions. In provinces like Dong Nai, where multiple large-scale development projects are underway, the need for professionally qualified personnel at the grassroots level has become increasingly urgent.

In practice, many localities face difficulties with land compensation, valuation, and administrative processing due to a lack of qualified personnel. The deployment of officers from the Provincial Land Registration Office to commune and ward levels has already helped resolve longstanding bottlenecks, speed up project implementation, and protect citizens’ rights.

Notably, the deployment of central-level officials to provinces and provincial officials to commune- and ward-level governments not only helps resolve practical tasks but also creates channels for listening to and learning from on-the-ground realities, thereby informing timely adjustments to policies and procedures. This approach is more than just a personnel reinforcement measure; it embodies vertical cooperation and solidarity between higher and lower levels of government.

At the same time, it offers valuable opportunities for seconded staff to grow through real-world experience, serving as a proving ground for their capabilities and resilience. It also enables the identification and selection of individuals with outstanding qualities and leadership potential for more senior roles. In this way, the policy not only addresses immediate administrative needs but also holds strategic significance for developing human resources within the agriculture and environment sector.

Another positive aspect of this policy is its potential to strengthen public trust. When administrative procedures are handled efficiently and projects are implemented on schedule, citizen satisfaction and confidence in the government apparatus are likely to increase.

A modern, effective administrative system cannot rely on vague slogans, as it requires concrete, timely actions grounded in real needs. The policy of deploying officials to the grassroots level is a clear reflection of this approach. When real people tackle real problems in the right place at the right time, the system operates more smoothly, public services improve, and, most importantly, public trust is strengthened.

By Quyen Anh - Translated by Hong Van, Minho