Dong Nai issues directive to improve administrative procedure efficiency for citizens and businesses

The Dong Nai Provincial People’s Committee has issued Directive No. 04/CT-UBND, dated September 17, 2025, on continuing the implementation of administrative reform goals and tasks, aimed at improving the efficiency of administrative procedures for citizens and businesses throughout the province.

Officials and civil servants at the Tam Hiep Ward Public Administration Service Center are helping citizens with administrative procedures. Photo: Ho Thao

Accordingly, the Chairman of the Provincial People’s Committee has directed heads of departments, agencies, and chairpersons of commune or ward-level People’s Committees to implement administrative procedure reforms rigorously. Agencies must improve the quality and strictly oversee the administrative procedure system in their respective sectors to ensure legal compliance, transparency, consistency, and practicality for implementation at One-Stop Service Centers. Internal and digital administrative procedures must be wholly and accurately aligned with the provincial Chairman’s announced decisions.

Agencies are also required to continue reviewing and simplifying administrative procedures in line with Government Resolution No. 66/NQ-CP on the 2025–2026 Program for Reducing and Simplifying Administrative Procedures Related to Production and Business Activities. The effort must ensure a 30% reduction in procedure processing time, as specified in Plan No. 49/KH-UBND dated August 13, 2025, issued by the Provincial People's Committee. Agencies are encouraged to develop proposals recommending the elimination of unnecessary or obstructive regulations, particularly application forms and declarations that remain components of current administrative procedure dossiers.

Departments and localities are to sign commitments to administrative reform targets and tasks for 2025. Photo: Ho Thao

The directive calls for an urgent review and standardization of application forms and declarations, with the goal of developing user-friendly interactive electronic forms (e-forms). These forms should be designed to automatically populate fields using existing databases, minimizing the need for citizens and businesses to enter information manually. This task must be completed by December 2025.

The Directive further stresses restructuring procedure workflows to guarantee that service delivery is not limited by administrative boundaries within the province. The receipt and processing of administrative procedures must comply with Article 20 of Decree No. 118/2025/NĐ-CP (dated June 9, 2025), concerning the implementation of the one-stop-shop and interconnected service mechanism via One-Stop Service Centers and the National Public Service Portal. This undertaking must be achieved by November 2025. Additionally, the provincial government will continue standardizing the levels of online public service delivery on the National Public Service Portal. Agencies are required to review services currently provided at partial levels and compare them with the list of administrative procedures eligible for end-to-end online processing, as defined by decisions of central ministries. Based on this review, they must propose upgrades to full-process online services for procedures that meet the criteria, ensuring consistency, efficiency, and convenience for citizens and businesses. This task must be completed by October 2025.

The Directive also encourages agencies to suggest policies on fee and charge exemptions or reductions, which will be submitted to the Provincial People’s Council. These initiatives aim to support and promote citizens and businesses in utilizing online public services, with work to be completed by November 2025. The implementation of the Provincial Governance and Public Service Quality Index (Index 766) will also be carried out thoroughly to monitor and assess the effectiveness of administrative service delivery to citizens and businesses.

The Chairman of the Provincial People’s Committee also instructed agencies to strengthen communication channels to gather public feedback on administrative procedures. These include the 1022 hotline, the National Public Service Portal, direct survey forms, and face-to-face feedback. All responses must be addressed promptly to improve service quality and processing efficiency. Furthermore, self-inspection and monitoring mechanisms at One-Stop Centers at all levels need to be reinforced. Violations of discipline must be quickly addressed, and individuals or groups who introduce innovations or enhance efficiency should be recognized. Further decentralization and delegation of authority should be reviewed and expanded to reduce processing times, minimize bureaucracy, and prevent corruption or harassment, ensuring compliance with current laws.

By Ho Thao - Translated by Hong Van, Minho